Consumer Help

VoicePay is a FSA regulated payment Services Institution with a reputation as a leader in the industry.

Our Consumer Help is designed to provide useful advice on how to manage your VoicePay account and to answer any queries you may have about a transaction that you have made through our payment service.

If you have a transaction on your statement that refers to 'VoicePay', you have purchased a product or service from one of the many businesses that use VoicePay for their billing services. For further information please refer to About your order.

Frequently Asked Questions

Some of the most common questions asked about the VoicePay service including answers on why VoicePay appears on your statement, how you can reset your password and can some mimic your voice signature.

Answers to the frequently asked questions about our service

About your order

Details our involvement in the fulfilment of an order and explains that you will need to contact the online store if you are in any doubt about the status of your order, including requesting a refund.

More on how to query the status of your order

Managing your VoicePay account

Details how our sophisticated online management systems enables you to perform a ranage of tasks to manage your VoicePay Account successfully.

More on how you can manage your VoicePay account

Freephone Directory

Lists the VoicePay mobile local and freephone inbound numbers, enabling you to make an instant purchase anytime you see the VoicePay logo displayed next to a product.

More on the VoicePay inbound authentication network

Open an account
Opening your VoicePay account is easy and takes just a few minutes.

Account Login
Log into the VoicePay Account Management System, to view your latest transactions.

FAQs
For further help and advise, visit our Frequently Asked Questions

Consumer Safety
For advice on how to shop online safely, visit our Safety Advice

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